National Merchants Association Review

#8 Merchant Credit Card Processing Company

iDealRating
7.0

Credit Card Processing Company : National Merchants Association

iDeal Comparison ranked National Merchants Association (NMA) as the least desirable Credit Card Processor that we reviewed. National Merchants Association has the highest per-transaction rates of all Credit Card Processors reviewed. NMA also has a long list of additional fees, many of which are not charged by the other Processors we reviewed.

National Merchants Association Review Summary

Features    7.2
  • Options available for non-traditional processing
  • Accepts high risk/poor credit companies
  • Offers Pioneer POS systems
Price    6.8
  • Long-term contracts with termination fees
  • Interchange Plus and Flat Rate models offered
  • Charges expensive application fees
Reputation    7.0
  • Numerous reports of poor customer service
  • Difficult to cancel contract
  • Uses independent sales representatives, causing variation in terms and service
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Features
iDeal Rating  7.2

Features

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“National Merchants Association has been superb, and their customer service is great! We see a significant reduction in our merchant fees and the staff respond very quickly, they go above and beyond to help if I have questions! I feel confident that when I have an issue of any kind, I know I can pick up the phone and have someone answer who will do all they can to make my job easier!” – Debra F.

Features
iDeal Rating  7.2

Features


NMA uses their own proprietary apps for Gateway, Mobile Processing, Merchant Accounting, API Interface, and PCI Compliance apps. This may make moving to a new Processor quite difficult. NMA does not offer Clover POS systems, which iDeal Comparison ranks as the best POS for small and medium sized businesses. They offer Pioneer POS S-Line POS systems.

We also take issue with that NMA describes themselves (https://Portal.NationalMerchants.Com) as “America’s ONLY advocacy group to help merchants eliminate the unnecessary and unreasonable fees that some processors charge to accept credit cards.” Our research could not find anything to support that claim. This marketing verbiage may lead some readers to think NMA is a Non-Profit organization. NMA is a for-profit credit card processor.

National Merchants' Services
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National Merchants offers credit, debit and online processing. They also provide additional services, including POS systems, gift and loyalty programs and QuickBooks integration.

National Merchants Association does not use several of the industry-standard processes. NMA has propriety NMA applications that make it easy to start with NMA, but make it difficult to move to another processor easily. In addition to payment processing, National Merchants offers mobile processing through iProcess™, QuickBooks integration, and paper check processing through Checks-By-Web. They also offer a virtual gateway through NMA’s proprietary Gateway Emulator™ allows merchant to switch from other gateways w/o reprogramming

The three monthly levels offered are Basic, Plus, and Premier monthly deals, and they include the following:

Basic: Includes POS Supplies, Equipment Rental, and Gift Card Program.

Plus: Includes Basic + Customer Loyalty Program through email, text, & social media

Premier: Includes Plus Benefits + Custom Website & Shopping Cart

This set-up emulates a subscription program but without a significant cut in costs. Although this services are extremely helpful for any merchant, there are other payment processors who provide them at a cheaper price point.

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Feature/ProductFeature/Product Information
Accepts High-Risk Merchants
POS Equipment and Card TerminalsPioneer
Same-Day Funding
Gateway/Virtual TerminalATRI
Merchant Cash Advance
Offers Customizable Business Solutions
 To Learn More
Call for Best Price 866-509-7199
Price
iDeal Rating  6.8

Price

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Price
iDeal Rating  6.8

Price


National Merchants offers credit card processing for both online and in-store purchases, specifically for high risk merchants. Although they advertise lower rates, in reality, they have some of the highest credit card processing fees on the market. They only offer longer term contracts with high termination fees, along with high PCI compliance fees and annual fees.

NMA offers interchange-plus and flat-rate pricing plans. You can see flat-rate plan on the website, but no Interchange-Plus information is shown online. They require at least a 1 to 3 year contract, with hefty termination fees. The big downside to National Merchants is the laundry list of additional monthly and annual fees that accompany their services. We’ve listed the ones we know about below. The list is extensive, leading us at iDeal Comparison to rate NMA as one of the most costly payment processors in the industry.

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FeesFlat-Rate Model
Average Transaction of $25 or Less2.65% + $0.10
Average Transaction of More Than $252.65%
Application Fee$250
Annual Site Survey Fee$100
Basic Monthly Fee$19.95/mo
Plus Monthly Fee$34.95/mo
Premier Monthly Fee$69.95/mo
High-Risk Application Processing Fee$79/mo
High-Risk Management Fee$25/mo
Fraudcast Fee$19.95/mo
Website Monitoring Fee (per URL)$150/mo
PCI Compliance Fee$7.95-$9.95/mo
Transactions Merchant Fee$7.95-$9.95/mo
Termination Fee$100-$395
 To Learn More
Call for Best Price 866-509-7199
Reputation
iDeal Rating  7.0

Reputation

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“Fees are not transparent and you can never EVER get a straight answer from them on the phone. I had to fight for 3 months to get the ledgers for our three different MIDS. Our invoices do not match at all what they are claiming, and they refused to give us the ledgers until they sent our account to collections. You can never get them to tell you anything real. They are always vague, and I get the feeling like no one there really knows what is going on. I also can’t ever get anything passed up the chain to a supervisor.” – Emery I.

Reputation
iDeal Rating  7.0

Reputation


National Merchants’ reputation involves high hidden fees, difficulty canceling services and telemarketing sales tactics. It is helpful that National Merchants approves and takes on high risk merchants, but it’s best to choose a company with an excellent reputation rather than the first company that promises to cover any merchant that applies.

Customer Service

As iDeal Comparison has recommended, it’s important to read through all contracts before agreeing and signing on with a company for credit card processing. Many of the complaints have come from merchants being unable to break contracts or having high fees to do so without being alerted beforehand. There is no outright mention of dedicated representatives for merchants, but National Merchants does claim to be advocates for those who partner with them.

Data Security

National Merchants is PCI compliant and does annual checks along with what is referred to as “Fraudcast”. This service is an additional $19.99 per month, but it’s encouraging to see it offered, as some companies do not advertise or offer additional data breach and security measures.

Professional and Merchant Reviews

Common complaints and reviews for NMA include additional hidden fees, difficulty cancelling service, poor customer service, and disputes over what documents the merchant signed. Because NMA uses Independent Sales Organizations & Independent Sales contractors, it is possible contracts have different terms and service level due to NMA’s limited control of sales representatives. NMA accepts High-Risk Merchants and has different fees and prices for those merchants. Overall, the reviews put them low on the grading scale for reputation.

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Reputation ComponentsFacts
A+ BBB Rating
Dedicated Representative
24/7 Customer Support
PCI Compliant
Willing to Negotiate
Customer Service Number866-509-7199