Philips Lifeline Review

#4 Personal Medical Alert System for Monitoring Senior Safety

iDealRating
9.3

About Philips Lifeline

Philips Lifeline is a strong contender in the Medical Alert space. Philips was the first company to sell medical alert devices in the US and has more subscribers to their system than any other medical alert provider. Their attractive and innovative products, excellent call center, and superior customer service puts it into a league of its own. Seniors and their families can rest assured that they will be safe and cared for with a Philips Lifeline medical alert system.

Philips Lifeline Review Summary

Features    9.4
  • Landline and Cellular Options
  • Water Resistant Pendants
  • Fall Detection
  • GPS/Location Services
  • Medication Dispensing
  • Caregiver Resources and Advice
  • 30 Hour Backup Battery
  • Up to 800ft of Range
Price    9.0
  • HomeSafe: $29.95-$56.95/mo
  • GoSafe: $54.95-$64.95/mo
  • GoSafe2: $44.95/mo
  • One-time Activation Fee
  • No long-term contracts or cancellation fees
Reputation    9.4
  • 24/7 Monitoring
  • 12-second Average Response Time
  • Highly-Trained Response Associates
  • 140 Available Languages
  • Top-Rated Equipment
  • Emergency Protocol Customization
  • A+ Rating with BBB
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Features
iDeal Rating  9.4

Philips Lifeline Products and Features

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“Now that I have Philips Lifeline, my daughter loves it as much as I do!” -Karen

“Anybody who lives alone and is elderly would benefit from Philips Lifeline.”   -Patricia

Features
iDeal Rating  9.4

Philips Lifeline Products and Features


Philips Lifeline is one of the top-rated medical alert systems currently on the market. Founded in 1974, the company provides reliable service to seniors in the U.S. and Canada. They offer landline and cellular options, as well as GPS, fall detection, and medication notifications, all with quality equipment and access to their well-trained Response Associates. Explore the options available, and determine which Philips Lifeline plan is right for you or your loved one.

HomeSafe Standard
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Philips Lifeline HomeSafe Standard Review
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Philips Lifeline HomeSafe Standard is Philip’s base medical alarm system. HomeSafe Standard provides seniors with the option to either use a landline connection or cellular connection, making it accessible to everyone. The system comes with a base station and a pendant worn either on the wrist or around the neck. The pendants are waterproof, so seniors can wear them at any moment during the day. The station is sturdy and reliable without sacrificing style and boasts up to 30 hours of backup battery life in case of a power outage.

Seniors can expect to have between 400-800 feet of range from their base system. With two-way communication, seniors are directly connected with one of Philip Lifeline’s Response Associates, who are available 24/7. These associates can either enact the customized response plan laid out by the senior and their loved ones or contact emergency responders to help in an urgent situation.

The Philips Lifeline HomeSafe Standard has their two options of either a landline connection at $29.95/mo or a cellular connection at $41.95/mo. Both options also require a one-time activation fee of $50.00, but there are no contracts or cancellation fees with Philips Lifeline.

HomeSafe with Auto Alert
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Philips Lifeline HomeSafe with Auto Alert Review
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Philips Lifeline’s HomeSafe with AutoAlert comes with all the incredible benefits of HomeSafe, with the added feature of fall detection. With fall detection, seniors and their loved ones can rest assured that if the senior does fall, Philips Lifeline will be able to respond within seconds of the incident. The automatic fall detection is activated, and the two-way communication allows the senior and the Response Associate to be connected immediately. As with HomeSafe Standard, the response plan can be enacted if necessary or emergency responders will be called for assistance. Since their call centers provide 24/7 monitoring, seniors and their loved ones can rest assured that Philips Lifeline will be there to help at any moment

The HomeSafe with AutoAlert comes with a base station and waterproof wrist or neck pendant. It can be connected either with a landline connection or with a cellular connection through AT&T. AutoAlert can save lives, and with the excellent technology of the automatic fall detection coupled with the excellent service, it’s worth it to add the extra fee a month for this feature.

HomeSafe with AutoAlert’s landline option is $44.95/mo, and the cellular option is $56.95/mo. There is a $50 one-time activation fee, and no long-term contracts or cancellation fees.

GoSafe
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Philips Lifeline GoSafe Alert Review
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Philip Lifeline’s GoSafe option is a medical alert system for active, on-the-go seniors. The system includes a base station as well as a modern, attractive pendant alert button that has two-way communication capabilities. Each pendant comes with fall detection. The feature that sets Philips Lifeline’s GoSafe option apart from its competitors is the 6 locating technologies that ensure emergency personnel can locate a senior who has called for help. These technologies include A-GPS, WIFI, Intelligent location breadcrumbs, two-way communication through the pendant, an audio beacon (which Philips can activate in case of an emergency), and the in-home communicator, or base station. This incredible technology gives both seniors and their loved ones peace of mind while they’re both in and out of the home.

The GoSafe pendant has a 7 day battery life on a single charge, and it can also be recharged while being worn simultaneously. The pendant is waterproof and can be worn on the wrist or around the neck. As with the HomeSafe Standard option, seniors are connected to Philips Lifeline’s top-rated 24/7 call centers and the Response Associates in an emergency situation.

GoSafe is able to use both landline and cellular connection. The landline option is $54.95/mo, and the cellular option is $64.95/mo. There is a one-time activation fee of $149, but there are no contracts and no cancellation fees.

GoSafe2
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The GoSafe2 from Philips Lifeline is perfect for seniors who lead active lifestyles both in and outside of their home. This medical alert system has all the benefits of GoSafe, but without the need for a base station. This allows for a one-stop shop with just a pendant rather than having a need to communicate or connect through the base station. The attractive GoSafe2 pendant has GPS, is waterproof, and has a battery life of up to seven days on a single charge.

The GoSafe2 also includes the multiple locating technologies that the GoSafe has, including A-GPS, WIFI, Intelligent location breadcrumbs, two-way communication through the pendant, and an audio beacon, which is activated by Philips Lifeline in an emergency. Seniors can still get connected to a Response Associate 24/7, who can enact the emergency response plan laid out or contact emergency responders to get help.

The GoSafe2 can only be used with a cellular connection and costs $44.95/mo with a $99.95 one-time activation fee. There are no long-term contracts and no cancellation fees with Philips Lifeline.

Automated Medication Dispensing Service
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Philips Lifeline offers an automated medication dispensing service for seniors who need help with taking their medicine. There can often be complicated schedules and combinations for medications that help seniors stay healthy. With this service from Philips Lifeline, seniors can navigate those schedules without mixing or missing a dose.

The medication dispensing machine can have up to 60 cups of medicine with 6 doses per day. This machine provides alerts when refills are needed and doses are missed and can include an early-dose option as well. With a backup battery lasting up to 18 hours, seniors will even be able to get their medications in a power outage. Plus, certain controls can be set to ensure no improper doses are taken. The device is easy to reload and simple to use.

This automated medication dispensing service costs $59.95/mo. There are no contracts or cancellation fees.

 

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ProductsHomeSafe StandardHomeSafe with AutoAlert GoSafe GoSafe2Medication Dispensing
Fall Detection AvailableN/A
In-Home Range800800800800N/A
Base Station Backup Battery30 hours30 hours30 hoursN/A18 hours
Cellular Coverage ProviderAT&TAT&TAT&TAT&T
Mobile Battery LifeN/AN/A7 days7 daysN/A
GPS TrackingN/A
Family Alerts
Two-Way Voice
Waterproof Device
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Price
iDeal Rating  9.0

  Philips Lifeline Prices

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Price
iDeal Rating  9.0

  Philips Lifeline Prices


Philips Lifeline has price points that are slightly higher in comparison to other medical alert systems on the market. The option to add fall detection to the various services costs an additional $15 a month, which is higher than the average of about $10 a month. The slightly more expensive monthly plans do reflect the some of the great features they offer for seniors. The designs are reliable, with long-lasting battery life for all devices along with a proven track record in great service.

The big bonus is that Philips Lifeline does not bind seniors to a long-term contract, but allows for month-to-month service with no cancellation fees. There is also a price lock, so seniors pay the same price for as long as they partner with Philips Lifeline. There is, however, a minimum $50 activation fee that accompanies each plan, which is a big difference compared to other companies who do not require an activation fee. Overall, Philips Lifeline’s medical alerts systems are some of the best on the market, but you expect slightly higher prices than average.

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Product (price/month)HomeSafe StandardHomeSafe with AutoAlert GoSafe GoSafe 2Medication Dispensing
Base Price$29.95$44.95$54.95$44.95$59.95
Fall DetectionN/AIncludedIncludedIncludedN/A
Upgrade to Cellular$41.95$56.95$64.95N/AN/A
EquipmentFREEFREEFREEFREEFREE
Activation Fee$49.95 (one time)$49.95 (one time)$149 (one time)$99.95 (one time)None
 July Sale! Free Shipping and Activation. $70.00 Value!
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Reputation
iDeal Rating  9.4

Company Reputation

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“Lifeline saved my life!” -Gerry

Reputation
iDeal Rating  9.4

Company Reputation


Company reputation is the most important factor in determining the right medical alert system for you or your loved one. Rather than basing our rating on brand recognition, we at iDeal Comparison consider a company’s reliability, customer service, and call center monitoring as the critical components. In order to identify the most dependable companies for our readers, iDeal Comparison weighs consumer reviews, professional reviews, and makes key determinations about the companies we rank.

Customer Service

Philips is one of the premier providers of  medical equipment in the world.  Not only have they been been selling medical alert systems longer than any other company, but also have the largest installed base of any medical Medical Alert Systems company.  Their system for helping customers set up their systems is well-developed, and Philips Lifeline is strong in every aspect of customer service.  Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment.  The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing.

24/7 Monitoring Center

Philips has developed one of the largest, and most sophisticated monitoring centers in the industry. Their team of 200 response center associates is U.S. and Canadian-based, and handles an average of 18,000 calls a day. The team engages in 80 hours of rigorous training, learning to deliver superior support in all situations, including both emergency and non-emergency calls. Average response time is 12 seconds, and the technology uptime and backup systems ensure that subscribers can reach the call center in an emergency. Philips Lifeline also lets seniors and their loved ones develop a customized response plan. Rather than call emergency responders any time there is an issue, Response Associates can assess the situation with the senior to ensure the most appropriate response is made.

Consumer and Professional Reviews

Philips would not be the largest medical alert provider in the US if their products and customer service were not of the highest quality.  in addition, as one of the only public companies in the medical alert systems space, Philips must hold itself to the highest of standards. To that end, consumer reviews are extremely favorable. In some cases, independent review sites rank Philips in the middle of the pack, for two reasons: (1)Philips is a premium product with a premium price (2) most of Philips sales have been through partnerships with home care companies selling to consumers. However, our evaluation, as well as knowledge of the medical alert space allows us to confidently recommend Philips for your medical alert protection needs

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Reputation ComponentsFacts
24/7 Professional Monitoring - US and Canada
Number of monitoring professionals200
A+ BBB Rating
TrustPilot RatingN/A
Money-Back Guarantee30 Days
Customer Service Number1-800-635-6156