One Call Alert Review

One Call Alert’s In-Home Wireless system is their base level system. It uses wireless connection via AT&T’s network and comes with a base station and a button that can be worn as either a wristband or neck pendant. The range to the base station is 600 feet, which, although likely sufficient for many seniors, could be improved upon. The base has a back-up battery life of 36 hours, which is a sufficient amount if power is lost.

As with any home security system, seniors who need immediate assistance can simply press the button. The system then connects with One Call Alert’s call center and their trained responders, who can then determine the appropriate actions to take through the two-way talk speaker on the base station. Seniors and their families can also add fall detection for an addition $10 a month, which can send an alert to the call center in an emergency.

Overall, the In-Home Wireless system isn’t ground-breaking in the technology offered, and offers few add-ons. But for seniors or their families who want a simple, reliable medical alert system that will provide peace of mind and aid, this system is a solid choice.

The Mobile-On-The-Go option from One Call Alert offers seniors coverage both at home and outside of the home. The device is worn as a pendant and connects via AT&T’s cellular network. It includes GPS tracking so that in a crisis, an accurate location can be obtained and shared with either family or emergency responders.

The button also has two-way talk so that call center responders can quickly and easily speak with the user when contacted. The Mobile-On-The-Go device has a 36-battery life, so it will need to be charged on a regular basis. This system supports fall detection for an additional $10 a month, and is a good option for seniors who lead a more active lifestyle or with greater independence.

One Call’s mobile device is a great choice for those who want a simple system that will provide safety for the senior using it. It’s certainly not as advanced in comparison to many other devices on the market. But it is reliable and easy to use, which is often the best option for many seniors and their families looking for a medical alert system.

The Complete Protection package is a combination between the In-Home Wireless and Mobile On-The-Go packages. It still comes with a base station and alert button with the option to wear as a pendant or wristwatch. But it also comes with the mobile medical alert button, which is worn as a pendant and can be used both in and outside of the home. Both are connected via AT&T’s cellular network so that no landline connection is needed.

The range to base station with the in-home pendant is still 600 feet. But the big perk of this particular system is the battery life on the base station. It’s longer-lasting, with a backup battery of 60 hours. The mobile device has a charge of about 36 hours, so it will be necessary to ensure it is consistently charged to retain power. This system also supports fall detection, which is an additional $10 a month to add on.

As with both aforementioned systems, a button can be pressed in an emergency, automatically connecting with the call center. Through either the base station or mobile device, the call center representative will determine the best course of action, including calling emergency responders if necessary. And again, with fall detection, a sensor will alert the call center in the instance of a fall.

Unless the senior who needs a medical alert system doesn’t leave the home or has a relatively small place, this system is, in our opinion, the best option. It provides the extended coverage both out-of-range inside the home and outside of the home with the mobile button. The only complaint is that two separate buttons are needed rather than combining them, but again, if only one is desired, then the mobile option only can be chosen.

There are few add-ons offered by One Call Alert, which, although not a dealbreaker, could be improved upon. Beyond fall detection, lockboxes and additional alert buttons are the only add-on options offered. The lockboxes provide a way for either family, caregivers or emergency responders to easily gain access to the home if called. Including the lockbox is only an additional $2 a month, which is inexpensive for a potentially vital extra.

One Call also offers additional alert buttons. For those who want to add-on a spouse or have an extra button on-hand, this is an easy choice at $5 more a month. We at iDeal Comparison do wish they provided a wall button option, but an extra button in a room is still a perfectly viable choice. Their equipment is solid and comes with a one-year warranty for basic wear and tear, but there is no mention of an option to extend or add-on additional warranty, an option which we’d like to see.

Oftentimes seniors and their families get caught up in the extras, when in fact, the most important aspect is the system itself. What One Call lacks in extras, it makes up for in ease of use, accessibility and effectiveness. There are some add-ons that hopefully will be available in the future. But for those who want a basic medical alert system for either themselves or their loved ones, One Call is a good place to start.