#1 Personal Medical Alert System for Monitoring Senior Safety
iDealRating
9.8
About MobileHelp
MobileHelp is iDeal Comparison’s iDeal Choice for medical alert systems. While their roots are in the product manufacturing and distribution, (MobileHelp is an FDA registered manufacturer and supplier of equipment to many of the leading medical alert companies), they have grown into a full-service medical alert company, providing, not only the equipment, but the end-to end protection seniors need to feel safe and secure, and stay in their homes longer. By building out a strong customer service team, and partnering with Rapid Response, one of the top-rated 24/7 monitoring centers, mobile help provides great equipment, and outstanding monitoring at an affordable price. iDeal Comparison strongly recommends MobileHelp for any senior looking for a great medical alert system.
MobileHelp Review Summary
Features 9.8
FDA registered manufacturer and supplier of medical alert products – Many leading medical alert companies source their equipment from MobileHelp
Specialize in mobile systems with cellular connection for seniors on-the go
Highly advanced GSM/GPS location technology
Mobile Help Connect – Event and tracking platform for families and caregivers
Price 9.7
Plans range from $19.95 to $41.95/mo
Add fall detection to any system for additional $10.00/mo
Free equipment, shipping and activation (with exception of smart watch)
Smart watch is one-time purchase of $349.95 plus $24.95/mo for monitoring
Free lockbox ($29.95) with every order
Reputation 9.7
Partner with Rapid Response for 24/7 monitoring
CSSA 5 Diamond monitoring with two redundant call centers
Strong customer care team
UL-Certified and A+ BBB Rating
24/7 customer service line and live chat
While strong in product manufacturing and distribution, relative newcomer in selling end-to end solution to consumers
“Very important if you live alone to have MobileHelp. As I had a problem sleeping, I decided to try my recliner chair in the bedroom. It was too low, since my hip surgery I did not have the strength in my legs. I could not get up. I pressed my alert bracelet & 15 minutes later 3 handsome guys from Fire Rescue arrived & assisted me out of the chair. No fuss, no muss they entered my home via the lock box.” -Ellie of Delray Beach, FL
Features
iDeal Rating9.8
MobileHelp Products and Features
When considering product quality and features, MobileHelp is certainly a top choice among medical alert providers. As a leading manufacturer and distributor of medical alert equipment, MobileHelp’s products are cutting edge, especially in the area of senior mobility, which is their sweet spot. Their products are not only FDA registered, they are also FCC certified. None of MobileHelp’s products require a landline – all of their units, including their in-home base unit are cellular-based – which is unique to MobileHelp. MobileHelp utilizes the powerful AT&T network for coverage. One potential drawback is that if a user lives in an area with poor cellular reception, MobileHelp may not be the top choice, as their the systems do not work with landlines.
Use the expandable content sections below to learn more about each of MobileHelp’s products and accompanying set of add-on features and services. Ultimately, you will be best informed by speaking with a MobileHelp expert about your personal circumstances to identify your ideal match and get their best price.
MobileHelp Classic is a traditional personal emergency response system It consists of a cellular base station and includes a help button pendant or wristband. While most companies charge additional for connections without landlines, wireless connection is included in all available plans, along with 24/7 monitoring.
MobileHelp also includes MobileHelp Connect, an online monitoring system to help family, friends, and caregivers monitor the activity of the MobileHelp user. Some of the features include system status alerts, non-emergency alerts, emergency alerts, and location monitoring. The base unit and emergency repsonse pendant or wrist button starts at $19.95/mo, with coverage provided by AT&T. A pendant with fall detection technology is also available for an additional $10.00 per month. MobileHelp boasts no long term contracts, free activation, and free shipping on all plans other than a monthly payment plan.
The MobileHelp Solo is MobileHelp’s mobile GPS system for seniors on the go. The plan includes a portable mobile GPS device with a speaker for two-way communication. The speaker on the mobile GPS device provides clear communication with the 24/7 monitoring center. Seniors will also have a pendant or wristband that can be pressed in an emergency if the mobile device is in range but not accessible. The wristband and neck pendant are both waterproof, allowing for wear in the shower or tub.
MobileHelp Connect, MobileHelp’s online monitoring system to help family, friends, and caregivers monitor the activity of the wearer is also included. MobileHelp Solo prices start at $37.95/mo. A fall detection button is available for an additional $10.00 per month. Monthly pricing falls with quarterly, semi-annual, and annual plans. MobileHelp does not charge activation fees, does not require long-term contracts and offers free shipping on all plans except for their monthly plans.
MobileHelp Duo is MobileHelp’s bundled package, combining MobileHelp Classic and MobileHelp Solo. The bundle provides protection for seniors both at home and while on the go. The package includes the mobile device with GPS, a waterproof wristband or pendant, and their MobileHelp Connect monitoring plan. Pricing starts at $41.95 per month for the bundle, with a fall detection button available for an additional $10.00 per month. As with other packages, activation is free, and there are no required long-term contracts. Shipping is free for all packages except monthly plan.
MobileHelp Smart is MobileHelp’s Medical Alert Watch. Built by Samsung, the watch features military-grade hardware, including gorilla glass and stainless steel bezel. The watch is masculine in appearance, and is clearly targeted at male users who with to stay active and want to avoid the stigma of a wristband or pendant button. The watch has extremely function, boasting a built-in medical alert button with GPS alongside cellular technology to keep the senior safe in the home and on the go. The watch also has a built-in speaker for two-way communication with the 24/7 call center, a built-in heart rate monitor and an activity monitor.
Any data from the watch is available to view on its screen as well as through an app on a cell phone, including activity and even weather reports. Battery life is up to two days on a single charge, and a battery indicator is clearly visible on the watch. The watch is waterproof, and can be worn in the shower or bath. Pricing for the MobileHelp Smart is quite high, at $349.95 for the watch plus an additional $24.95 per month monitoring. MobileHelp requires 3 months of monitoring up-front, and then charges monthly, with free activation.
MobileHelp’s prices for most products are slightly under the average for medical alert systems. By manufacturing and owning their own products, MobileHelp is able to keep costs low for seniors and their families in comparison to other mobile medical alert systems. They do not require an activation fee and offer the option to pay month-to-month rather than be locked into a long-term contract. If, however, one opts into a contract, MobileHelp offers free shipping, which is always a desirable perk.
MobileHelp Smart Plan is the most expensive plan, primarily because of the price tag on the smart watch. MobileHelp’s watch is a premium product produced through a partnership with Samsung. At $349.95 plus an upfront monitoring plan payment for three months, this product in particular is more expensive. However, users will be getting a beautiful smart watch that does more than just aid in an emergency, and considering the price of typical smart watches, it’s certainly a warranted cost.
Ultimately, MobileHelp has done an excellent job of providing lower costs for excellent service and products and is transparent when it comes to pricing, which keeps seniors and their families from encountering hidden fees down the road.
“I have had Mobile Help for several years. Never needed it until August 6, 2018 at approximately 3:00 AM. It was at that time that I slipped and fell on my hardwood floor in the Master Bedroom. As soon as I hit the floor I knew I was hurt…I could not get up because of the pain. The only phone I could reach was the Mobile Help unit. I used it to summon help. The operator at the other end was very helpful. Emergency911 was called. Mobile Help was indeed my last chance to get help and a lifesaver for me.” -Steve of Chiefland, FL
Reputation
iDeal Rating9.7
MobileHelp Company Reputation
The reputation of a medical alert system is of the utmost importance, because ultimately, that device could be the difference between life and death. MobileHelp is a standout in the industry because of their 24/7 monitoring services, the customer service they provide, and the ratings and reviews from both consumers and professional reviewers alike.
24/7 Monitoring Center
MobileHelp works in partnership with Rapid Response to ensure seniors have access to the best available 24/7 monitoring service. Rapid Response, a contracted monitoring service, has two US-based monitoring centers. They are UL-Certified, have an A+ rating with the Better Business Bureau, and have been providing excellent monitoring for 25 years. All monitoring employees are SIA Certified (Security Industry Association) and go through rigorous background checks and drug screenings.They go through a six week training program and cover every possible scenario that may come up in an emergency. There are up to 240 languages offered, ensuring inclusiveness for people across the nation, and boast a response time of 17 seconds.
Customer Service
MobileHelp not only provides 24/7 monitoring through Rapid Response, but 24/7 customer service as well. Seniors and their families can reach out any time either on the phone or through a live chat available on their site. In addition, MobileHelp’s replacement and repair of equipment is easy and fast, so if for some reason the equipment malfunctions they will send you a replacement for free. They also provide a premium replacement service in case of lost or damaged equipment. And because their mobile service uses AT&T’s cellular network, one can be sure that their coverage is excellent and reliable nearly anywhere in the US.
Consumer and Professional Reviews
Despite being newer to the industry, MobileHelp has amassed nearly all positive reviews from both consumers and reviewers alike. Their equipment is easy to install and intuitive, and because they were the first to emerge onto the scene with mobile medical alerts, they’re experienced with what works best for seniors both on the go and at home. With an A+ BBB rating, recognition for their technology and innovation, and top reviews across major review sites, we at iDeal Comparison know that seniors and their families can feel safe and comfortable using their service and products.
