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Medical Alert Review

#3 Personal Medical Alert System for Monitoring Senior Safety

iDealRating
9.3

About Medical Alert

As the name suggests, Medical Alert is a provider of quality personal emergency response systems (PERS) for seniors who want to stay in their home. Medical Alert is a division of Connect America, which not only provides medical alert monitoring, but also remote patient monitoring and medication management solutions direct to consumers, as well as through home healthcare and Medicaid agencies, hospitals, drugstore chains, managed care and other healthcare organizations. As the largest independent provider of PERS in the U.S., Connect America has been protecting seniors for more than 35 years.

Medical Alert Review Summary

Features    9.4
  • In-Home and On-The-Go systems
  • Base Stations with landline or cellular connections available
  • Add-on features include fall detection
  • 365Access Caregiver App for monitoring a senior’s activity
Price    9.3
  • Plans range from $19.95/mo to $37.95/mo based on payment plan
  • Fall detection – add $10.00 per month to eaxh plan
  • Medical Alert App available – call for pricing
  • Free shipping
  • No activation fee
  • No long-term contracts
Reputation    9.5
  • A+ Rating with BBB
  • Member of Medical Alert Monitoring Association (MAMA)
  • Main medical alert provider for CVS
  • US-based, UL-certified monitoring centers
  • 24/7 monitoring
  • Multilingual Operators
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Features
iDeal Rating  9.4

Medical Alert Products and Features

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Features
iDeal Rating  9.4

Medical Alert Products and Features


Medical Alert offers two core products to consumers – The Medical Alert In-Home (landline or cellular) system, and the Medical Alert On-The Go (mobile) medical alert system. While offering less products than some other providers, Medical Alert’s systems can be outfitted with all of the core features that a senior needs to ensure protection. Medical Alert’s systems just work – what they lack in number of products and options is made up for in their quality and reliability. They offer landline and cellular base stations (in partnership with AT&T), GPS tracking, fall detection, and even have an app available for family members or caregivers to help monitor their senior’s activity for an added layer of protection.

 

MedicalAlert In-Home
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MedicalAlert In-Home Review
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MedicalAlert.com In-Home systems deliver protection to older adults who want to sty in in their homes. The product is a basic, no frills medical alert monitoring system. It consists of a base station that plugs into a landline, and a medical alert pendant button or wrist button. While there are not a lot of features, the product does its job well. The base station has a large call button to reach MedicalAlert.com’s 24/7 monitoring center to initiate two way communication through the quality speaker in the base station. When away from the base station, the alert button can be pressed to signal the monitoring center that help is needed.

If a senior does not have a landline in the home, MedicalAlert.com has a wireless option, which connects to the AT&T wireless network. Pricing for MedicalAlert’s in-home unit starts at $19.95/month for the at home landline unit, and $29.95/month for the no-landline unit. Fall detection can be added to either product for an additional $10/mo. If fall detection is added, MedicalAlert will swap out the regular pendant for one with the appropriate technology.

MedicalAlert On The Go System
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MedicalAlert On The Go System Review
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MedicalAlert.com’s MobileElite product offers active seniors the protection and peace of mind they need whether they are in their homes or out and about. The product suite includes a pager-style unit with a base charger, as well as a lightweight help button that can be used as a necklace or on the wrist. The pager-style unit includes 2-way communication with the 24/7 monitoring center. GPS location technology is included in case of an emergency where the senior either cannot communicate with the monitoring center, or does not know their current location.

Fall detection is not included in the base product, but can be programmed into the product. Pricing for MedicalAlert’s MobileElite product starts at $37.95/month. It can go as low as $32.04 a month with an annual contract. Fall detection can be added to either product for an additional $10/mo. If fall detection is added, MedicalAlert will swap out the regular pendant for one with the appropriate technology.

365Access Caregiver App
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Medical Alert offers an additional feature called the 365Access Caregiver App. The app gives family, caregivers and others close to the senior with a Medical Alert package the ability to check in and ensure that they are safe and sound, wherever they are. The app provides updates on their location, the ability to communicate or message with the senior, notifications on changes and other alerts as desired. The Caregiver App is an excellent addition for those who are concerned about the safety of their family member. More information on pricing can be obtained by calling Medical Alert.

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ProductsIn-HomeOn-The-Go
Fall Detection Available
In-Home Range<1000ft<1000ft
Base Station Backup Battery32hrN/A
Cellular Coverage ProviderAT&TAT&T
Wearable Battery Life2 yrs36hr
GPS Tracking
Family Alerts
Two-Way Voice
Waterproof Device
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Price
iDeal Rating  9.3

Medical Alert Prices

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1-800-983-2199

Price
iDeal Rating  9.3

Medical Alert Prices


Medical Alert’s prices are very reasonable considering the quality of the products and monitoring. With just two core product options, pricing is quite easy to understand. There are no hidden fees such as activation fees or shipping costs. It’s also a huge plus that they don’t force seniors into contracts, but rather offer month-to-month payments and easy cancellation. The fall detection add-on is standard at an additional $10 a month, and the additional cost for cellular connection is very typical amongst medical alert companies.

One area that Medical Alert could improve is availability of pricing. It’s a little more difficult to find information about other add-on features and their app without calling them. It would be preferable if the information was easier to locate. Overall, Medical Alert’s pricing for their service is very fair considering their positive reputation and reliability of service.

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Products (price/month)In-HomeOn the Go
Base Price$19.95$37.95
Cellular Connection$32.95included
Fall Detection$10.00$10.00
365Access AppCall For PriceCall For Price
Additional ButtonCall For PriceCall For Price
Lock BoxCall For PriceCall For Price
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Call for Best Price 1-800-983-2199
Reputation
iDeal Rating  9.5

Medical Alert Company Reputation

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1-800-983-2199

Reputation
iDeal Rating  9.5

Medical Alert Company Reputation


When comparing medical alert companies in order to rank them, reputation is the most important category. Medical alert devices are designed to summon help for the senior when its needed, often in a life-threatening situation. In order to identify companies that our readers can count on, iDeal Comparison critically evaluates thousands of consumer reviews, professional reviews, as well as our own experiences with companies.

In our independent review of Medical Alert, we found the company to be solid in every aspect of Reputation, including 24/7 monitoring, customer service, and professional and consumer reviews.

Professional Monitoring

Medical Alert has been monitoring senior safety for over 35 years.  As the largest independent medical alert systems provider in the US, as well as partner to hospitals, senior care facilities, and organizations like CVS, their UL listed monitoring center has been vetted and tested by thousands of emergency and non-emergency calls every day. To ensure superior service, medical alert maintains a completely redundant Monitoring Center that receives daily back up of all data and can be brought online immediately with no disruption of service, if the need arises.

Customer Service

Medical Alert’s customer service team is one of the best in the business.  Trained to work with seniors, as well as their caregivers, we found our interaction with team members to be both helpful and pleasant. They patiently answered our questions about equipment setup, as well as the return policy.

Professional and Consumer Reviews

Medical Alert is one of the highest rated Medical Alert companies in the industry by both medical alert review sites, where they consistently rank in the top 3, and in consumer reviews, where they have a strong 4.7/5 rating on Yotpo.

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Reputation ComponentsFacts
CSSA 5 Diamond Monitoring Center
Underwriters Laboratory (UL) Certified
A+ BBB Rating
TrustPilot RatingN/A
Money-Back Guarantee
Customer Service Number1(800) 281-0255