#2 Medical Alert System for Senior Safety
Lifestation is one of iDeal Comparison’s top two picks for medical alert systems for seniors. The company stands out for one key reason – their parent company is one of the largest, most sophisticated providers of call center monitoring in the medical alert space. They not only protect seniors who have Lifestation products and services, but are often the medical alert monitoring center standing behind other medical alert vendors. Their products are high quality, customer service is excellent, and they have a competitive pricing advantage over other companies which they can use to offer consumers a great package.
LifeStation Products and Features
LifeStation Customer Reviews:
“I read some reviews about them online and decided to get it. Customer support is very easy to get in touch with. They’re very customer friendly, courteous, and I always get a quick response from them. The button is very easy to use. Overall I’ve had a good experience with them and I’m very pleased with it so far.” – Scott Mathis, Atlanta, GA
“I got it because I needed it for when I fall down. They answer immediately and the button is comfortable and efficient.” -Evelyn Penick, Chico, CA
LifeStation Products and Features
Lifestation offers seniors excellent equipment with all of the latest technology to deliver the protection and peace of mind you would expect from a top-rated medical alert company. The two-way communication with their On-The-Go system is outstanding (one of the best we’ve tried). The equipment is easy to set up and use, and Lifestation recommends testing it once per month by pushing the call button on either the pendant, wrist button, mobile communicator or base station. Fall detection, a great feature for seniors, works extremely well on the Lifestation system, providing assurance that help will arrive in the unfortunate event that a senior cannot push their call button.
We recommend using the expandable content sections below to learn more about each device and accompanying set of add-on features and services. Ultimately, you will be best informed by calling a Lifestation expert about your personal circumstances to identify your ideal match and get their best price.
LifeStation offers their In Home Traditional system, which connects via landline. This is an excellent option for seniors without cell phones or living in areas with poor cellular service. This classic option comes with a waterproof wristband or pendant and a base station with up to 1000 feet of range. Every LifeStation system comes with a simple five minute set up with easy to follow directions, and in case of loss of power, the system has a backup battery life of 32 hours. Users can expect an average response time of 20 seconds and are encouraged to check once a month to confirm the response time. Additionally, LifeStation systems have weekly built in checks to confirm the system is working well and connected to the monitoring centers. If the alert button is accidentally pressed, users can either hit the “Clear” button or let the monitoring station know when they reach out. An additional senior in the home such as a spouse can be added, with the only an added charge of $3.99 for the second pendant from LifeStation. Users can add a list of neighbors, family or other contacts for LifeStation to reach out to if an emergency does arise. LifeStation monitoring specialists will be able to reach out to both emergency responders and those on the list, even if the user is unable to speak or respond. LifeStation does not require long term contracts, although payments can be made monthly, quarterly or annually. Bills can also be conveniently sent to either the user or the party responsible for paying the bill such as children or other family members.
LifeStation’s In Home Plus system, which uses a cellular connection, is an excellent option for users who do not have a landline. Boasting the same features as the In Home Traditional system, including 1000 feet of range, a base station with 32 hours of battery life and a waterproof pendant or wristband, this system does not rely on a functioning landline for sending alerts. The set up for this system is still very simple and easy with free equipment shipment.
LifeStations In Home Plus system also features the excellent 24/7 monitoring and fast, 20 second response time. As with the At Home Option, built in tests ensure that the system is sending the necessary alerts to the monitoring centers in a timely fashion, although users should still test the devices themselves. If an alert is accidently sent to the monitoring center, users are still able to cancel the alert using the clear button or by letting the monitoring specialists know that it was a false alarm.
As with any LifeStation system, users can add family, neighbors or other emergency contacts to their list, which monitoring specialists will have access to if an emergency situation arises. Billing can be sent monthly, quarterly or annually to either the senior or individuals responsible for payments, which is a convenient benefit for seniors and their families. If an additional senior in the home would like to be added, such as a spouse, LifeStation only charges $3.99 a month for an additional button rather than charging a monitoring fee for each senior.
LifeStation’s Mobile with GPS plan gives seniors and their families peace of mind whether they are at home or on the go. Mobile with GPS allows the senior to use their pendant without needing a base station to contact LifeStation’s monitoring sensors in an emergency. With the same 24/7 monitoring services with 20 second response times, easy setup and free equipment shipment, the Mobile with GPS plan is a step up in its capabilities from the other two systems.
Alert devices are waterproof and either in the form of a pendant or wristband, and because it is mobile, the device has a rechargeable battery that lasts up to five days. The benefit of the mobile alert system is that the range is typically not a concern as long as the device is worn. Each device has weekly check-ins to provide affirmation of connection to the monitoring centers and it is recommended that seniors check once a month themselves as well.
Mobile with GPS does not require a long-term contract, and billing can be paid monthly, quarterly or annually by either the senior or their family. Accidental alerts can be canceled either with the Clear button or by speaking with a monitoring specialist, and if an emergency arises and the senior cannot respond, specialists are still able to alert responders, family members and caregivers. LifeStation offers the ability to add on a spouse in the household to their system, with just an additional $3.99 a month for the added button rather than charging two monitoring fees.
Fall detection can be added to any of the aforementioned systems for an additional cost per month. An additional sensor is added to help detect if a senior falls, which can provide a safety net in case a senior cannot press the button. As with any medical alert system, it is important to press the button if possible, but having fall detection is an excellent addition to the monthly monitoring services provided by LifeStation.
LifeStation offers additional benefits such as lock boxes, additional pendants and supplementary buttons, starting at $2.49 a month. Seniors can add additional buttons that are attachable to walls in hallways, bathrooms or bedrooms in case an emergency arises. This is a add-on to have in case seniors forget to put back on their pendant or wristband. Another beneficial add-on are lock boxes for an extra set of keys to access the home in an emergency situation. The lock box location can be shared by the monitoring specialist with emergency responders, family and caregivers, saving valuable time during an emergency. Finally, as previously noted, additional alert devices for seniors living together can be added for just $3.99 a month, saving seniors and their families from having to pay for two monitoring services and systems.
|Products||In Home Traditional||In Home Plus||Mobile with GPS|
|Fall Detection Available|
|Base Station Backup Battery||32hrs||32hrs||N/A|
|Cellular Coverage Provider||N/A||AT&T||AT&T|
|Wearable Battery Life||N/A||N/A||5 days|
LifeStation boasts affordable prices relative to its competitors in the medical alerts market. Their starting price is $25.95 per month for their landline-connected system, but cost can be as low as $19.95/month with an annual commitment. They offer additional buttons at $3.99/month, which means you can protect two people in a home with just a small incremental charge.
Lifestation doesn’t nickel-and-dime their customers with activation or cancellation fees, and long-term contracts aren’t required. In fact, they offer a 30-day money back guarantee, ensuring that seniors and their families are completely happy with the medical alert system provided.
|Products (price/month)||In Home Traditional||In Home Plus||Mobile with GPS|
LifeStation Customer Reviews:
“I got LifeStation to protect my mother. The one she has works perfectly. They have answered her every time she pushes the button and she hasn’t had any problems with it. I think it’s the greatest thing there ever was.” -Dorthy McQuaig, Urania, LA
“They provided everything that I needed at a reasonable price, so I got it. I haven’t had it for long, but I always get a very quick response whenever I accidentally hit or push the button. When that happens, the are very polite about the situation.” -Bernice Merte, Ann Arbor, MI
Company reputation is the most important consideration when choosing a medical alert system. In comparing medical alert systems, a company’s monitoring center, customer service, and consumer and professional reviews are the key components we consider when developing our reputation score. In all of these area’s LifeStation is excellent, delivering the customer service you should expect, but more importantly, the monitoring center and experience that is critical for a top-rated medical alert system.
Lifestation is one of only a handful of medical alert companies that own its own UL and CSAA 5 Diamond certified monitoring center. In fact, Lifestation’s parent company is one of the largest providers of medical alert monitoring services in the industry. Many of the top companies in the space outsource this vital function to contractors, but Lifestation handles it in-house. All of the call center agents are CSSA certified specialists, which means they have gone through extensive training and testing in order to provide the emergency response necessary to the seniors they protect. The training includes 6 weeks of classroom work, followed by an apprenticeship program where the customer care specialist works with a veteran who has the credentials to certify them.
Lifestation offers a 24/7 customer service hotline so that any question regarding service can be answered at any time. We at iDeal Comparison have had the opportunity to experience this first-hand, and were impressed with the level of training, professionalism and care that customer service representatives exhibit with each phone call that comes through. They offer a 30-day money back guarantee, indicating that they stand behind their products and services and the quality they provide.
Lifestation is UL-Certified, boasts an A+ rating with the Better Business Bureau, and has a 4.5/5 on Trustpilot. The resounding consensus is that despite the difficulty in finding information on products and the website being difficult to navigate, Lifestation is an excellent choice for a medical alert device. They’ve been in business since 1977, and they’ve continued to change, grow, and innovate along with the rest of the industry. Their commitment to great monitoring is clear from the glowing reviews from both consumers and professional sites alike, making them a top player in the medical alert industry.
|CSSA 5 Diamond Monitoring Center|
|Underwriters Laboratory (UL) Certified|
|A+ BBB Rating|
|Customer Service Number||(877) 478-3390|