Lifefone Review

#5 Personal Medical Alert System for Monitoring Senior Safety

iDealRating
9.1

About Lifefone

Lifefone is a medical alert company known for providing excellent alert products with service-enhancing add-ons. They offer month-to-month contracts, free shipping and activation, and excellent customer service at a fair price.

Lifefone Review Summary

Features    9.3
  • Offers both landline and cellular connections
  • Fall detection available with all products
  • GPS, medicine reminders, and mobile app available
  • Add-ons include lockboxes, smoke and CO detectors, and additional buttons
Price    9.0
  • Month-to-month contracts with no cancellation fee
  • 30-day money back guarantee and price lock guarantee
  • Plans range from $29.95-$43.95/mo
  • Fall detection an additional $5-$10/mo
  • Extra services either monthly subscription or one-time fee
Reputation    9.0
  • Rated A+ by the Better Business Bureau
  • High ratings by professional review sites and consumers
  • Certified by Underwriters Laboratory (UL)
  • Not a TMA 5 Diamond monitoring center
  • Access to 24/7 customer service via email and phone
 
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Features
iDeal Rating  9.3

Lifefone Products and Features

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“Considering my family is 3,000 miles away, the connection I have with LifeFone gives them peace of mind knowing that I am alright. If I do not call in, LifeFone operators will reach out to my neighbors and family. If there is no response, an ambulance is called. I have just renewed my service for my 8th year and am happy I did so. I have the comfort of knowing that I am not alone.” -Tish F.

Features
iDeal Rating  9.3

Lifefone Products and Features


Lifefone offers everything we at iDeal Comparison look for in a medical alert system and more. Their devices have long-lasting battery power and great range to the base stations. They provide landline and cellular connections, GPS, fall detection, and plenty of accessories and add-ons for seniors to choose from. Explore these options in the drop-downs below to see if Lifefone is the right choice.

At-Home Landline
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Lifefone’s At-Home Landline system consists of a pendant, wristband, and base station. As its name implies, this medical alert system is for seniors who need coverage at home, and is connect via landline. The base station offers 32 hours of back-up battery and two-way voice for communication in an emergency. Lifefone boasts a range of 1,300 feet from base to pendant and pendants are waterproof.

In an emergency, the pendant or wristband button can be pressed, automatically connecting them to the monitoring center via the base station. Seniors can also add on fall detection to their At-Home Landline system, ensuring that they will receive help even if they can’t press the pendant’s button. There are many other add-ons such as the app, caregiver tools like medicine reminders, and lockboxes or additional buttons that can be used in conjunction with this system (those can be explored further in the drop-down below). A feature that we at iDeal Comparison appreciate is the 100% lifetime warranty; Lifefone guarantees free replacement if the equipment is faulty.

With the option of paying monthly, quarterly, or annually, this system can also be moved with the user, and spouses can be added-on for free with just a one-time equipment purchase. Overall, the At-Home Landline medical alert system from Lifefone is a great option for any senior or their families looking for protection at home.

At-Home Cellular
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Lifefone’s At-Home Cellular medical alert system offers the same set-up as their landline system of base station, pendant and wristband. The only difference is that rather than connecting through a landline, it uses AT&T cellular service. For seniors who don’t have a landline or have excellent access to cell towers, this is a great option.

The At-Home Cellular system works exactly the same as the landline system. A button is pushed, and immediately two-way talk connects to the monitoring center to assist with any emergency. The range to the base is the same as well at 1,300 feet, with a backup battery life of 32 hours and waterproof pendants and wristbands. And if desired, fall detection can be added on for an additional $5 a month. If the equipment is faulty or breaks, Lifefone offers a lifetime warranty with replacement at no additional cost.

This medical alert system can be paid for monthly, quarterly, or annually, and service can be moved without additional cost. Add-ons such as medicine reminders, additional buttons, or the app can be explored below in the drop down below. As for adding on a spouse, there is no additional cost beyond a one-time purchase of an extra pendant. Lifefone’s At-Home Cellular system is a great option at just a slight additional expense for cellular coverage.

At-Home and On-The-Go
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Lifefone’s all-encompassing medical alert system is labeled as the At-Home and On-The-Go. Offered exclusively with a cellular connection, this system is perfect for seniors who are looking for a medical alert system that can support a more active lifestyle. The system includes a base station, waterproof necklace or pendant, and mobile device to ensure coverage is provided at all times. The base station range is less than the At-Home systems at 600 feet, but in reality this system has unlimited range with the mobile option.

The At-Home and On-The-Go medical alert system comes with GPS tracking. This is vital not only for family and caregivers to be tuned in to the location of the senior using the system, but also helps emergency services pinpoint location in case of an emergency. The pendant is waterproof, and fall detection can be added on for an extra $10 a month. The system works the same as the At-Home systems, with a backup battery life of 32 hours and easy-to-move service.

This medical alert system can be paid for monthly, quarterly, or annually, and add-ons such as caregiver tools, mobile apps, and additional buttons or lockboxes can be explored in the drop-down below. This multifaceted package from Lifefone is a great medical alert system for seniors with an active lifestyle, and with the lifetime warranty on the equipment, we at iDeal Comparison feel comfortable recommending it.

At-Home and On-The-Go Necklace System
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Lifefone’s innovative necklace medical alert system is all-in-one, with no need for an additional pendant or base station. The necklace is water resistant, offers up to 30 days of charge, and comes with a small charging dock. It uses cellular connection through AT&T and Verizon networks so that it can be easily used at home and on the go.

Because there is no need for another device with it, seniors can wear it around their neck and use it to alert the monitoring service in an emergency and easily speak through the necklace with two-way talk. The necklace system includes GPS to track location and ensure that emergency responders arrive to the correct area quickly.

Fall detection can be added for an additional $5 a month, but it’s important to note that fall detection necklaces have a shorter battery life of 5 days. Add-ons can also be used to complement this medical alert system and can be explored further in the drop down below. Lifefone’s necklace system can be paid for monthly, quarterly or annually, and service can be moved if necessary.

Because the system is slightly more advanced, it is the most expensive out of the four offered by Lifefone. The necklace itself is rather large which can be bothersome for some seniors hoping to have something less obvious. Overall, however, it’s an excellent device with top-of-the-line technology, and is a great option for those who are active and often outside of the house.

Complete Home Package
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Lifefone offers a Home Complete package, an all-encompassing deal that includes more than just a medical alert system. This package includes the At-Home Landline medical alert system in addition to fire, smoke and carbon monoxide (CO) protection. The package includes smoke and CO detectors, a help button, base station, pendant and wristband.

The medical alert part of the Home Complete package still maintains the same excellent specs, including a long backup battery and range of 1,300 feet. The fire, smoke and CO part of the system works the same, with automatic detection if certain levels of heat, smoke or CO are reached. The alarm will sound, allowing the monitoring center to send emergency responders. Seniors can also add fall detection and other add-ons to the Home Complete package.

Only the annual pricing amount is listed, and unlike the rest of the medical alert systems, a one-year contract is required. However, this package is a great option for seniors and their families who are concerned about potential accidents, and is ultimately a tool that could prove to be life-saving.

Lifefone Mobile App
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Lifefone offers two subscription apps for seniors and their families and caregivers. The Mobile Alert App for Individuals offers a way for seniors to receive more assistance in any emergency situation that may arise. Through the easy-to-use app, seniors can call for assistance in a medical or other emergency or receive a “virtual escort” to stay on the phone until they feel safe. This app can privately track locations so that emergency responders can reach the user faster, and also notifies close family and friends on their contact list if an issue arises.

The Mobile Alert App for families offers the same service as the individual subscription with the added bonus of family members or caregivers receiving information for their senior. The app provides location updates, alerts when the emergency options are chosen, and works for up to three people. This is a great way for families who live far away to monitor their loved ones without constantly calling or texting them for their status, and keeps caregivers in the loop in an emergency.

The apps are relatively inexpensive and work with both Apple and Android products, and are constantly being updated with new features and functions. Knowing that most people now carry smart phones, this is a must for both seniors and their families.

Add-Ons and Accessories
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Beyond the wide variety of medical alert systems and mobile apps, Lifefone offers a number of accessories and add-ons to fit every need imaginable. Their Caregiver Tools offer a wide variety of ways to ensure seniors living on their own are safe and cared for even from afar. Daily phone calls or check-ins, medicine reminders through the base station, and location services are available at an additional monthly cost with the option to bundle if desired. Alongside Lifefone’s medical alert systems, these tools can be life-saving while maintaining the balance of aging in place.

Lifefone also offers accessories to complement their medical alert system. Additional wall buttons can be helpful to ensure every part of the house is covered, even if the user forgets to wear their pendant. Lockboxes can be added with information on the code so that emergency responders or those on the contact list can easily access the home. And mobile chargers, lanyards and carrying cases make it easy for seniors who have an On-The-Go system to travel prepared.

Lifefone has nailed it when it comes to providing every option possible for a reliable medical alert system that works.

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ProductsAt-Home LandlineAt-Home CellularAt-Home & On-the-GoAt-Home and On-the-Go Necklace SystemHome Complete Package
Fall Detection Available
In-Home Range1,300 ft1,300 ft600N/A1,300
Base Station Backup Battery32 hrs32 hrs32 hrsN/A32 hrs
Cellular Coverage ProviderAT&TAT&TAT&T
Mobile Battery Life30 days30 days
GPS Tracking
Family Alerts
Two-Way Voice
Waterproof Device
 
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Price
iDeal Rating  9.0

Lifefone Prices

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800-331-9198

Price
iDeal Rating  9.0

Lifefone Prices


Price, although not the ultimate factor in rating medical alert systems, is still vital to consider. As recommended before, it’s best to look for a medical alert system that offers month-to-month contracts and falls within a reasonable price range for both their basic system, fall detection, and other add-ons. Pricing transparency is also important, as it can be difficult to compare on some medical alert sites.

Lifefone checks the right boxes in pricing. They offer month-to-month contracts with no cancellation fee and a refund for unused services. For those who prefer to pay annually or quarterly there is a discount for choosing that option. There’s also no additional monthly cost to add on a spouse, but rather a one-time equipment purchase for the additional button of $39.95.

Lifefone’s plans are detailed further in the chart below, but to summarize: their medical alert systems range from $29.95/mo to $43.95/mo, with up to a $5/mo discount if paid annually. Fall detection is an additional $5-$10 a month, which is the industry average. The biggest plus is that Lifefone has a price lock guarantee, so even if their prices are increased, seniors will stay locked in as long as they continue receiving their services. Overall, their pricing is very fair, and with it they offer a 30-day money back guarantee for those on the fence who want to test their medical alert systems.

Depending on which accessories, add-ons and apps chosen, seniors may pay either an additional monthly subscription or a one-time fee. The Individual App is $5.95/mo, while the Family App is $9.95/mo. Caregiver tools range from $6-$19/mo depending on whether bundling options are chosen. And add-ons such as wall buttons, lock boxes, and chargers are a one-time purchase of the equipment of up to $39.95. As with any addition to service, these fees can add up quickly. The best approach is to evaluate the senior using the system to determine what extras are needed, and know that they can be easily added later.

Overall, we at iDeal Comparison believe Lifefone offers excellent medical alert systems at reasonable prices. With price lock, free activation and shipping, and their 30-day money back guarantee, Lifefone gives seniors and their families peace of mind without crushing costs.

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Product (price/month)At-Home LandlineAt-Home CellularAt-Home and On-The-GoAt-Home and On-The-Go Necklace SystemHome Complete Package
Base Price$29.95$34.95$39.95$43.95$42.95
Fall Detection$5.00$5.00$10.00$5.00$5.00
Individual App$5.95$5.95$5.95$5.95$5.95
Family App$9.95$9.95$9.95$9.95$9.95
Medication Alert$6.00$6.00$6.00
Medication + Location Alert$9.00$9.00
Activity Assurance$6.00$6.00
Daily Check-In Call$19.00$19.00$19.00$19.00$19.00
Protection Plan$5.00$5.00$5.00$5.00$5.00
Lockboxes (One-Time Purchase)$39.95$39.95$39.95$39.95$39.95
Wall Button (One-Time Purchase)$39.95$39.95$39.95$39.95$39.95
 
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Reputation
iDeal Rating  9.0

Lifefone Company Reputation

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“I really love the fact that Lifefone has given my family member the confidence to feel safe and secure being on their own. They love the fact that their system can be used for in and out of the home since they are independent and always on the move. The best part I believe are the staff members, from the sales representatives that do not make you feel as if you have to purchase something to the EXCELLENT customer service skills from the people who answer the alarms. I would definitely refer anyone who is looking for an emergency system to purchase with Lifefone.” -Lashell B.

Reputation
iDeal Rating  9.0

Lifefone Company Reputation


At iDeal Comparison, reputation is considered the most important factor when determining the rating of a medical alert system. When it comes to the safety of a senior, it’s a necessity that the company behind the life-saving device provides excellent monitoring, great customer service, and is well-rated by both users and professional reviewers alike. Lifefone is high-performing in these areas, which is explored in detail below.

24/7 Monitoring

Lifefone offers 24/7 professional monitoring with all their plans. They own and operate their own call center within the US, so any calls or emergencies that arise are handled directly by Lifefone employees. They are UL-Certified, but they aren’t a TMA CSAA Five Diamond monitoring center, meaning that their training and monitoring center isn’t at the standard set by the organization. This isn’t a deal-breaker by any means, but it is preferred for monitoring centers. Ultimately, Lifefone has decades of experience backing their centers, so rest assured that their monitoring is up to par.

Customer Service

Customer service is just as important as monitoring for medical alert systems. Questions or issues will inevitably come up, and the level of help received can make or break a reputation. Luckily, Lifefone offers 24/7 customer service via phone and email, with Lifefone employees aiding when needed. The ease of navigation on their site is also a standout feature. It’s easy to change the emergency care instructions, pay the bill online, and access the caregiver portal online, which is surprisingly rare in the medical alert system industry. Both the senior and family member alike can get answers regarding equipment and service in a timely manner.

Consumer and Professional Reviews

Unlike some, we at iDeal Comparison look at consumer and professional reviews rather than basing our judgement on brand name. Lifefone isn’t an unfamiliar name, but it is backed by positive reviews from their customers, sites and organizations across the country. They maintain an A+ BBB rating, are UL-Certified, and have some of the highest marks among medical alert systems on sites like Trustpilot. They have few to no complaints and they make an effort to respond to those who were reportedly less than satisfied.

There are a couple changes we’d like to see Lifefone make, including becoming a CSAA Five Diamond monitoring center or potentially lowering their base plan price. But overall, we at iDeal Comparison believe that Lifefone is an excellent option for seniors and their families looking for a reliable, fairly-priced, and reputable medical alert system.

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Reputation ComponentsFacts
CSSA 5 Diamond Monitoring Center
Underwriters Laboratory (UL) Certified
A+ BBB Rating
TrustPilot Rating9.0/10
Money-Back Guarantee
Customer Service Number(877) 330-3658