GreatCall Lively Review

#7 Personal Medical Alert System for Monitoring Senior Safety

iDealRating
8.6

GreatCall uses a more advanced technological method when it comes to medical alert systems. Offering exclusively cellular connections, seniors can use a more traditional wristband or can upgrade to a flip phone or smartphone. Although GreatCall’s functionality and extras are in a league of their own, their pricing is expensive, with a greater emphasis on phones than on medical alert systems.

GreatCall Lively Review Summary

Features    9.2
  • Lively Wearable and Lively Mobile medical alert devices
  • Jitterbug Flip and Jitterbug Smart2 phones with medical alerts
  • 5Star Urgent Response monitoring
  • 24/7 Access to doctors and nurses
  • GreatCall Link app and other health services available
Price    8.1
  • Basic Plan: $19.99/mo
  • Preferred Plan: $24.99/mo
  • Ultimate Plan: $34.99/mo
  • No contracts for regular plans
  • No cancellation fees
  • Devices range from $24.99 to $74.99
  • Very expensive when adding in talk, text and data
Reputation    8.4
  • IAED certified response agents
  • 24/7 monitoring
  • Assistance in over 100 languages
  • US-based, trained customer service reps
  • A+ rating with BBB
  • Greater emphasis on phones than necessarily on medical alerts
 
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Features
iDeal Rating  9.2

Great Call Products and Features

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Features
iDeal Rating  9.2

Great Call Products and Features


Great Call is one of the top players for medical alert systems because of how many features and products they offer. Seniors can choose from basic medical alert systems to cell phones with text, call and even internet access. They offer a highly-rated app that keeps seniors and their caregivers in contact. They also offer health and wellness services including 24/7 access to doctors and nurses, medication reminders, and even check-in calls and daily health tips to keep seniors at their best.

Great Call’s goal is to give seniors every resource possible for a healthy life. We’ve laid out many of the products and services available here for you to look into yourself. Because this list may not be exhaustive, it’s a good idea to reach out to a Great Call representative to learn more about what they can provide for you or your family member.

Lively Mobile - $24.99 plus Health & Safety Services Plan
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Lively Mobile is the most affordable device available from GreatCall. Seniors can wear the device on a belt loop or waistband, around their neck, on their wrist or just slip it into their pocket or purse. The device comes in either silver or gold and is waterproof, allowing for use in virtually any situation. The battery is rechargeable, but expect to charge the device once a day, as the battery life is not as long-lasting as some other devices. GreatCall exclusively uses cellular connection, and with the built-in GPS, Lively Mobile can be used at home or on the go with the ability to pinpoint the user’s location in an emergency.

There are three plans offered by Lively Mobile: Basic Plan ($19.99/mo), Preferred Plan ($24.99/mo) and Ultimate Plan ($34.99/mo). Every plan offered by GreatCall includes their highly-rated 5Star Urgent Response. At the simple touch of the button, seniors can be immediately connected with a certified 5Star agent, who can help in any urgent situation in over 100 languages. Certified 5Star agents can contact emergency responders, help provide instructions, or access vital records to better help with any urgent situation. To learn more about the services provided by GreatCall, reference the various options available in the below tabs.

The plans and their services with the Lively Mobile device include:

Basic ($19.99):

  • 5Star Urgent Response

Preferred ($24.99):

  • 5Star Urgent Response
  • Urgent Care

GreatCall Link Ultimate ($34.99):

  • 5Star Urgent Response
  • Urgent Care
  • GreatCall Link
  • Fall Detection
  • Product Replacement

Lively Wearable - $49.99 plus package plan
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Lively Wearable is a waterproof device that can be worn around the neck or on the wrist. It syncs with any smartphone via Bluetooth to ensure the fastest response times and uses a disposable battery, meaning that seniors never have to worry about daily charging for use. Lively Wearable can track activity including daily steps and boasts fall detection which helps seniors get help even if they can’t move or speak.

Because it connects to a smartphone, seniors using Lively Wearable can be sure that their location can always be pinpointed via GPS systems. The device connects with GreatCall’s 5Star Urgent Response with a touch of the button, allowing for a fast response in an emergency from their certified agents. The GreatCall Link app also connects directly with Lively Wearable, allowing family and caregivers to keep track of the safety and security of the user. There is just one plan available with Lively Wearable, which includes the following:

Lively Wearable Plan ($19.99/mo):

-5Star Urgent Response
-GreatCall Link
-Fitness Tracker
-Fall Detection

Jitterbug Flip - $49.99 plus Package Plan
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The Jitterbug Flip is a perfect solution for seniors who don’t want to carry multiple devices with them. The phone comes in red or graphite and is easy to use with large backlit buttons, a big screen and a loud internal speaker. The 5Star Urgent Response button is front and center, allowing for easy access in an emergency. The phone also supports voice dialing, has a 2.0 megapixel camera and even includes a magnifier and flashlight, which is extremely convenient for reading at any time of day.

GreatCall gives the option of either adding on a Health and Safety Services package to the Jitterbug Flip or just a cell phone plan, which is detailed below. With a Health and Safety Services plan, seniors will have access to the 5Start Urgent Response agents in an emergency by just pressing the button on the phone, and their loved ones will know exactly how they are doing with the GreatCall Link app. The three Health and Safety Services plans offered by GreatCall are the Basic ($19.99/mo), Preferred ($24.99/mo) and Ultimate ($34.99/mo). iDeal Comparison goes into more detail regarding the different services in the tabs below, but the following list what is included with each plan:

Basic ($19.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games

Preferred ($24.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games
-Urgent Care
-GreatCall Link app

Ultimate ($34.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games
-Urgent Care
-GreatCall Link app
-Product Replacement

Jitterbug Smart2 - $74.99 plus Package Plan
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GreatCall’s Jitterbug Smart2 is a large-screened smart phone that can connect directly with their Health and Safety Service plans. Seniors can voice call or voice text, making it easier to communicate with their family and friends, and can be used with WiFi or cellular data. The Jitterbug Smart2 includes a GPS system, headphone jack, Bluetooth connectability, a 13-megapixel camera and a 5Star Urgent Response button that connects directly to an agent if help is needed.

This phone is a great option for seniors who want freedom and to remain connected to their family, friends and caregivers as well as easily navigate in the world around them. Their excellent cellular and data connection is available across the country, and plans are offered depending on how much the user is planning to utilize the device on a daily basis.

The three Health and Safety Services plans offered are the Basic ($19.99/mo), Preferred ($24.99/mo) and Ultimate ($34.99/mo). iDeal Comparison details the various services offered more extensively in the tabs below. See the following listing for which of the services are included in each plan:

Basic ($19.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games

Preferred ($24.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games
-Urgent Care
-GreatCall Link app

Ultimate ($34.99):
-5Star Urgent Response
-MedCoach
-The Wellness Call
-Daily Health Tips
-Check-in Call
-Brain Games
-Urgent Care
-GreatCall Link app
-Personal Operator
-Product Replacement

5Star Urgent Response
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GreatCall’s 5Star Urgent Response is available with all of their Health & Safety Services plans. With one touch of a button on any of the aforementioned devices, the user is connected directly to GreatCall’s team. The Certified 5Star Agents are connected with International Academies of Emergency Dispatch, and provide the fastest response time with excellent assistance. Seniors can receive help in over 100 languages, and because all of the devices offered by GreatCall use cellular connection with GPS location included, Certified 5Star Agents can locate the user with ease.

If the team is contacted, Certified 5Star Agents will be able to determine the best avenue of support, whether it’s through helpful CPR instructions or calling on emergency responders to assist. Only in these situations will they have access to the user’s Personal Profile, which can provide life-saving information for the agents to reference. iDeal Comparison highly recommends GreatCall, and their 5Star Urgent Response is one of the factors that puts them high on the list.

GreatCall Link App
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GreatCall Link App is a phone application compatible with iOS and Android, and gives family members and caregivers the ability to check in on their loved ones. The app connects with the Lively Wearable, Jitterbug Flip and Jitterbug Smart2 devices and is typically included in the Preferred Plan. The app sends notifications and updates, including when the senior contacts 5Star Urgent Response. It also provides an ongoing location update from the GPS in the device, the battery level of the device and even gives a daily activities list to the family and caregivers using the app. The app is a great way to keep connected and give families peace of mind, even from afar.

Urgent Care
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Urgent Care from GreatCall can be used with the Lively Wearable, Jitterbug Flip and Jitterbug Smart2 devices. Seniors can use Urgent Care to speak with a nurse or doctor 24/7 and receive advice and even obtain prescriptions over the phone. GreatCall offers this service in partnership with FONEMED and uses only registered nurses and board-certified doctors, guaranteeing the advice will be reliable and useful. Of course, this service does not replace any kind of emergency service that would be needed if a dangerous issue arises, but it does give some additional help in everyday circumstances, especially if getting to a doctor is difficult. No copays or insurance is needed, making it convenient and inexpensive.

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ProductsLively Mobile (Basic)Lively Mobile (Preferred)Lively Mobile (Ultimate)Lively WearableJitterbug FlipJitterbug Smart2
Fall Detection Available
In-Home RangeN/AN/AN/AN/AN/AN/A
Base Station Backup BatteryN/AN/AN/AN/AN/AN/A
Cellular Coverage ProviderVerizonVerizonVerizonVerizonVerizonVerizon
Mobile Battery Life24 hrs24 hrs24 hrs24 hrs24 hrs24 hrs
GPS Tracking
Family Alerts
Two-Way Talk
Waterproof Device
 
Call for Best Price 1-866-798-4099
Price
iDeal Rating  8.1

Great Call Prices

Call for Best Price
1-866-798-4099

Price
iDeal Rating  8.1

Great Call Prices


Great Call offers amazing features, plans and devices, but with that comes a heftier price tag. The plans for each device are pretty standard, but most companies include the device cost in their plan. With Great Call, you’ll have to pay for the device up front, which can be an expensive up-front cost.

When it comes to their phones as well, it’s important to note that the plans and prices do not include talk, text and data plans, which can be an additional expense depending on the type of phone and plan you get. Generally speaking, however, Great Call’s prices do provide an extensive set of features and services. The prices ultimately reflect the advanced technology, features and services they provide. Just know that with Great Call, there will be a slightly higher price tag that comes with it.

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Product (price/month)Lively Mobile (Basic)Lively Mobile (Preferred)Lively Mobile (Ultimate)Lively WearableJitterbug FlipJitterbug Smart2
Base Price$19.99$24.99$34.99$19.99$19.99$19.99
Equipment Price (One-Time)NoneNoneNoneNone$49.99$74.99
Fall DetectionNot IncludedNot IncludedIncludedIncludedNot IncludedNot Included
Product ReplacementNoneNoneIncludedNoneIncluded w/ Some PlansIncluded w/ Some Plans
 
Call for Best Price 1-866-798-4099
Reputation
iDeal Rating  8.4

Great Call Company Reputation

Call for Best Price
1-866-798-4099

Reputation
iDeal Rating  8.4

Great Call Company Reputation


Company reputation is one of the deciding factors at iDeal Comparison when rating a medical alert system. A medical alert device could be the difference-maker in an emergency situation, so ensuring the company behind it has excellent monitoring, customer service, and consumer and professional reviews is vital.

24/7 Monitoring Center

GreatCall has excellent 24/7 monitoring behind their devices known as 5Star Urgent Response. Their response time is one of the fastest out there, so if there is ever an emergency, seniors and their loved ones will know that they are going to get help quickly. They will even help seniors navigate in an unfamiliar area or will stay on the phone as they get home safely. Their responders are out of US-based centers, are IAED certified, offer 100 languages, and go through extensive and rigorous training that is up to par with industry standards. The agents are available 24/7, and because GreatCall uses 4G cellular connection, access to the responders is available anywhere in the US.

Customer Service

GreatCall’s customer service is run in-house and representatives are trained and located in the United States. They can be contacted via phone or email but do not have online chat support, which can be a deterrent to some users. They respond quickly to customer inquiries and questions and help provide support, and although they don’t have 24/7 customer service reps, their other services provided ensure seniors are covered at any time of day.

Consumer and Professional Reviews

GreatCall has an A+ BBB rating, along with high marks from many professional sites. The customer reviews are generally positive, and verified complaints are regularly addressed directly by GreatCall. Overall, complaints are directed towards the lack of updates on their site and being required to change service over the phone rather than online. GreatCall, however, is working towards improvement, and the care and innovation they provide through their products cannot be understated.

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Reputation ComponentsFacts
CSSA 5 Diamond Monitoring Center
Underwriters Laboratory (UL) Certified
A+ BBB Rating
TrustPilot Rating8.2/10
Money-Back Guarantee
Customer Service Number1-866-359-5606