Bay Alarm Medical Alerts Review

Bay Alarm Review

#8 Personal Medical Alert System for Monitoring Senior Safety

iDealRating
8.1

About Bay Alarm Medical

Bay Alarm Medical’s mission—“To provide affordable safety and peace of mind for you and your loved ones”—has its roots in its founding company, Bay Alarm, a family-owned and operated company that has focused on home security for more than 70 years. Bay Alarm’s medical alert system is a medical alert monitoring device that allows the wearer to reach Bay Alarm’s 24/7 monitoring center with the press of the medical alarm button. Bay Alarm claims customer satisfaction is its number one priority and asserts that they “work hard to listen to your concerns and work hard implement changes to better serve you.”

Bay Alarm Review Summary

Features    8.1
  • In-Home, On-The-Go, and On-The-Road (in the car) products
  • Add-on features include fall detection, GPS monitoring, and free spouse coverage
Price    8.2
  • $19.95/mo to $89.95/mo based on product and feature set
  • No contracts
  • Free shipping, equipment and activation
Reputation    8.1
  • CSAA Five-Diamond Certified, Three US-based 24/7 monitoring center
  • Average to above average ratings and reviews
 
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Features
iDeal Rating  8.1

Bay Alarm Products and Features

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Features
iDeal Rating  8.1

Bay Alarm Products and Features


Bay Alarm offers 24/7 monitoring, in-home, mobile, and car medical alert systems. The offer both landline and cellular connections, and their features are above average. Their in-car alert system is a great option, but could likely be substituted by simply having a mobile alert device. Overall, Bay Alarm’s features are standard to the medical alert companies they are up against.

Bay Alarm Medical In-Home System
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Bay Alarm Medical In-Home System Review
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Bay Alarm Medical In-Home System is a personal emergency response system that is easy to set up and use. It consists of a base station that plugs into your telephone line, and includes a help button pendant or wristband that is waterproof. It has a range of up to 1000 feet, and includes 24/7 medical alert monitoring. Pricing for the landline base unit and emergency response pendant or wristband starts at $19.95/mo. A pendant with fall detection technology is also available for an additional $10.00 per month. If you do not have a landline, the Bay Alarm medical in Home system has a cellular option, which connects to the AT&T network. This option is available for an additional $14.95/month.

Bay Alarm Medical GPS Alert System
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Bay Alarm Medical GPS Alert System Review
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Bay Alarm Medical’s GPS device is Bay Alarm’s “On-The-Go” solution for active seniors. It is small rechargeable device that can be attached to a belt or carried in a purse or pocket. The device allows for two way communication with Bay Alarm’s 24/7 medical alert monitoring centers with the push of the button, utilizing the AT&T cellular network to facilitate communication. This medical alert system includes GPS technology, which can help emergency responders, caregivers, and family and friends track the wearers location. The device hold its charge for up to 72 hours. Base price for this model is $29.95 per month and fall detection can be added for an additional $10.00.
Another additional upgrade available is the caregiver tracking portal. It allows caregivers or family members to track a wearer’s movements, and set up geo-fencing alerts when the wearer moves beyond preset boundaries. This is a great feature for families with parents who are struggling with memory loss, and might find themselves in an unfamiliar place. The portal can be added for an additional $5.00 per month.

Bay Alarm In-Car Medical Alert
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Bay Alarm In-Car Medical Alert Review
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Bay Alarm Medical’s newest product is the in-car medical alert. Bay Alarm medial has partnered with a company called SplitSecnd to bring this this mobile medical alert device to consumers. The product has several has several unique emergency response features, including crash detection, which will trigger a call to Bay Alarm’s emergency response center. This GPS medical alert device delivers the car’s location, whether the occupants can speak with the operator, or press the button. The device includes a help button that can be pressed to initiate two-way communication in the event of a medical emergency, a car breakdown, or if a senior gets lost while driving. The device plugs into the car’s charging port or cigarette lighter. The price is $39.95 per month.

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ProductsIn-Home SystemGPS SystemIn-Car System
Fall Detection Available
In-Home Range1000 ftN/AN/A
Base Station Backup Battery30 hrsN/AN/A
Cellular Coverage ProviderAT&TAT&TAT&T
Mobile Battery LifeN/A72 hrsN/A
GPS Tracking
Family Alerts
Two-Way Voice
Waterproof Device
 
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Price
iDeal Rating  8.2

Bay Alarm Prices

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Price
iDeal Rating  8.2

Bay Alarm Prices


Bay Alarm’s prices are average to more expensive than some of their competitors. They charge a very high fee if seniors want to use a cellular connection rather than a landline, which is a big downside to their services. Additionally, the car alert device is expensive when considering that it’s only helpful if a senior is driving on a regular basis. A plus is that they do offer free spouse add-on, which is rare for most companies. Overall, Bay Alarm isn’t a bad option, but there are better deals out there for the same services.

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Product (price/month)In-Home SystemGPS SystemIn-Car System
Base Price$19.95$29.95$39.95
Cellular Connection$14.95N/AN/A
Fall Detection$10.00$10.00N/A
Caregiver Tracking PortalN/A$5.00N/A
Additional Button$1.95$1.95N/A
Wall Button$2.95$2.95N/A
Protection Plan$5.00$5.00$5.00
Lock Box$39.95 (One-Time)$39.95 (One-Time)$39.95 (One-Time)
 
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Reputation
iDeal Rating  8.1

Bay Alarm Company Reputation

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Reputation
iDeal Rating  8.1

Bay Alarm Company Reputation


Company reputation is critical when rating and ranking companies that provide medical alert systems. Whether the systems are designed for at home use, or for on-the go seniors, they must be reliable when the user presses the button for help, whether the situation is non life-threatening, or a serious medical emergency. In order to identify the best, most reliable companies for our users, iDeal Comparison evaluates consumer reviews, professional reviews, as well as our own experiences with companies. For many products and categories, brand is a big influencer in consumer purchases. However, this does not necessarily influence iDeal Comparison’s reviews.

The quality of a company’s products, monitoring center, and overall experience with the company is what matters most. In addition to consumer and website reviews, customer experience factor heavily into the reputation category: 1) purchasing 2) owning and 3) cancelling. Bay Alarm fulfills all the requirements we are looking for in a solid medical alert system and company, but they don’t rank as high as some of the other companies mentioned because of some of the average ratings they have. There are other companies that seem to go above and beyond in customer service, and although Bay Alarm is solid, they have some room for improvement.

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Reputation ComponentsFacts
CSSA 5 Diamond Monitoring Center
Underwriters Laboratory (UL) Certified
A+ BBB Rating
TrustPilot Rating8.4/10
Money-Back Guarantee
Customer Service Number1-855-576-9794